Hong Kong International Airport (HKG)

Airport in Hong Kong, China

Introduction

Hong Kong International Airport also known as Chek Lap Kok Airport is the main airport in Hong Kong. It is located on the island of Chek Lap Kok, which largely comprises land reclaimed for the construction of the airport itself.

The airport has been in commercial operation since 1998, replacing the Kai Tak Airport. It is an important regional trans-shipment centre, passenger hub and gateway for destinations in Mainland China (with 45 destinations) and the rest of Asia. The airport is the world's busiest cargo gateway and one of the world's busiest passenger airports. It is also home to one of the world's largest passenger terminal buildings (the largest when opened in 1998).

There are many direct flights to Hong Kong from every inhabited continent in the world. Most major cities in Europe and North America are all served with at least one daily flight, and flights between Hong Kong and other major cities in Asia and Oceania are frequent. Cathay Pacific operates one of the longest air routes in the world, between Hong Kong and New York City (JFK). Major carriers at the airport are Cathay Pacific, its subsidiary airline Dragonair (mostly operates routes within China as well as some routes to other parts of Asia), Hong Kong Airlines and Hong Kong Express.

Airlines & Destinations

AirlinesDestinations
AeroflotMoscow–Sheremetyevo
Aeroflot
operated by AuroraVladivostok
AirAsiaKota Kinabalu, Kuala Lumpur–International
Air AstanaAlmaty
Air BusanBusan
Air CanadaToronto–Pearson, Vancouver
Air ChinaBeijing–Capital, Chengdu, Chongqing, Dalian, Tianjin
Seasonal: Ordos, Yuncheng
Air FranceParis–Charles de Gaulle
Air IndiaDelhi, Mumbai, Osaka–Kansai, Seoul–Incheon
Air LeisureCharter: Aswan, Cairo
Air MauritiusPort Louis
Air New ZealandAuckland
Air NiuginiPort Moresby
Air SeoulSeoul–Incheon (begins 31 October 2017)
All Nippon AirwaysNagoya–Centrair, Osaka–Kansai, Tokyo–Haneda
All Nippon Airways
operated by Air JapanTokyo–Narita
American AirlinesDallas/Fort Worth, Los Angeles
Asiana AirlinesSeoul–Incheon
Austrian AirlinesVienna
Bangkok AirwaysKoh Samui
Beijing Capital AirlinesWanzhou
British AirwaysLondon–Heathrow
Cathay DragonBangalore, Beijing–Capital, Busan, Changsha, Chengdu, Chiang Mai, Chongqing, Clark, Da Nang, Denpasar/Bali, Dhaka, Fukuoka, Fuzhou, Guangzhou, Guilin, Haikou, Hangzhou, Hanoi, Hiroshima, Jeju, Kaohsiung, Kathmandu, Kolkata, Kota Kinabalu, Kuala Lumpur, Kunming, Naha, Nanjing, Ningbo, Penang, Phnom Penh, Phuket, Qingdao, Sanya, Shanghai–Hongqiao, Shanghai–Pudong, Siem Reap, Taichung, Taipei–Taoyuan, Tokyo–Haneda (ends 28 October 2017), Wenzhou, Wuhan, Xi'an, Xiamen, Yangon, Zhengzhou
Charter: Komatsu
Cathay PacificAdelaide, Amsterdam, Auckland, Bahrain, Bangkok–Suvarnabhumi, Beijing–Capital, Boston, Brisbane, Cairns, Cebu, Chennai, Chicago–O'Hare, Colombo, Delhi, Denpasar/Bali, Dubai–International, Düsseldorf, Frankfurt, Fukuoka (ends 28 October 2017), Ho Chi Minh City, Hyderabad, Jakarta–Soekarno–Hatta, Johannesburg–O.R. Tambo, London–Gatwick, London–Heathrow, Los Angeles, Madrid, Malé, Manchester, Manila, Melbourne, Milan–Malpensa, Mumbai, Nagoya–Centrair, New York–JFK, Newark, Osaka–Kansai, Paris–Charles de Gaulle, Perth, Rome–Fiumicino, San Francisco, Sapporo–Chitose, Seoul–Incheon, Shanghai–Pudong, Singapore, Surabaya, Sydney, Taipei–Taoyuan, Tel Aviv–Ben Gurion, Tokyo–Haneda, Tokyo–Narita, Toronto–Pearson, Vancouver, Zürich
Seasonal: Barcelona, Christchurch (begins 1 December 2017)
Cebu PacificCebu, Clark, Iloilo, Kalibo, Manila
CitilinkManado
China AirlinesJakarta–Soekarno–Hatta, Kaohsiung, Tainan, Taipei–Taoyuan
Charter: Hiroshima, Yonago
Seasonal Charter: Hualien
China Eastern AirlinesHangzhou, Kunming, Nanjing, Shanghai–Pudong, Taiyuan, Wuxi, Xi'an
China Southern AirlinesBeijing–Capital, Jieyang, Meixian, Shenyang, Wuhan, Yiwu
City AirwaysBangkok–Don Mueang, Chiang Mai, Phuket
Delta Air LinesSeattle/Tacoma
Eastar JetSeoul–Incheon
El AlTel Aviv–Ben Gurion
EmiratesBangkok–Suvarnabhumi, Dubai–International
Ethiopian AirlinesAddis Ababa, Seoul–Incheon, Tokyo–Narita
Etihad AirwaysAbu Dhabi
EVA AirTaipei–Taoyuan
Fiji AirwaysNadi
FinnairHelsinki
Garuda IndonesiaDenpasar/Bali, Jakarta–Soekarno–Hatta
Hong Kong AirlinesAuckland, Bangkok–Suvarnabhumi, Beijing–Capital, Cairns, Changchun, Chengdu, Chongqing, Denpasar/Bali, Fuzhou, Gold Coast, Guiyang Haikou, Hangzhou, Hanoi, Ho Chi Minh City (begins 20 July 2017), Hohhot, Kagoshima, Krabi, Kumamoto, Los Angeles (begins 15 December 2017), Miyazaki, Naha, Nanchang, Nanjing, Nanning, Okayama, Osaka–Kansai, Phnom Penh, Saipan, Sanya, Sapporo–Chitose, Seoul–Incheon, Shanghai–Hongqiao, Shanghai–Pudong, Taipei–Taoyuan, Taiyuan, Tianjin, Tokyo–Narita, Vancouver, Xuzhou, Yancheng, Yonago
HK ExpressBusan, Chiang Mai, Chiang Rai, Da Nang, Fukuoka, Hiroshima, Hualien, Ishigaki, Jeju, Kagoshima, Kunming, Nagoya–Centrair, Nha Trang, Ningbo, Osaka–Kansai, Phuket, Saipan, Seoul–Incheon, Siem Reap, Taichung, Takamatsu, Tokyo–Haneda, Tokyo–Narita, Wuxi
Seasonal: Dunhuang
Charter: Magong
Japan AirlinesTokyo–Haneda, Tokyo–Narita
Charter: Sapporo
Jeju AirSeoul–Incheon
Jet AirwaysDelhi, Mumbai
Jetstar Asia AirwaysSingapore
Jetstar JapanOsaka–Kansai, Tokyo–Narita
Jetstar Pacific AirlinesDa Nang, Hanoi, Ho Chi Minh City
Charter: Nha Trang
Jin AirSeoul–Incheon
Juneyao AirlinesShanghai–Pudong
Kenya AirwaysBangkok–Suvarnabhumi, Nairobi–Jomo Kenyatta
KLMAmsterdam
Korean AirBusan, Seoul–Incheon
Charter: Cheongju, Daegu
Lion AirCharter: Denpasar
LufthansaFrankfurt, Munich
Malaysia AirlinesKuala Lumpur–International
Malindo AirKuala Lumpur–International
Mandarin AirlinesTaichung
Seasonal charter: Taitung
Mega MaldivesMalé (suspended)
MIAT Mongolian AirlinesUlaanbaatar
Myanmar National AirlinesMandalay, Yangon
Nepal AirlinesKathmandu
Orient Thai AirlinesBangkok–Suvarnabhumi
Palau Pacific Airways
operated by Air ExploreCharter: Koror
PeachNaha, Osaka–Kansai
Philippine AirlinesManila
Philippines AirAsiaManila
QantasBrisbane, Melbourne, Sydney
Qatar AirwaysDoha
Royal Brunei AirlinesBandar Seri Begawan
Royal JordanianAmman–Queen Alia, Bangkok–Suvarnabhumi
S7 AirlinesIrkutsk, Vladivostok
S7 Airlines
operated by Globus AirlinesSeasonal: Novosibirsk
Scandinavian AirlinesStockholm-Arlanda
ScootSingapore
Shanghai AirlinesShanghai–Hongqiao
Shenzhen AirlinesHarbin, Jinan, Quanzhou, Yantai
Siam AirBangkok–Don Mueang
Sichuan AirlinesChengdu, Yichang, Zhanjiang
Singapore AirlinesSan Francisco, Singapore
South African AirwaysJohannesburg–O.R. Tambo
Spring AirlinesLuoyang, Shanghai–Pudong, Shijiazhuang, Xuzhou
SriLankan AirlinesColombo
Swiss International Air Lines
operated by Swiss Global Air LinesZürich
Thai AirAsiaBangkok–Don Mueang, Chiang Mai, Phuket
Thai AirwaysBangkok–Suvarnabhumi, Phuket, Seoul–Incheon
TigerairSingapore
Turkish AirlinesIstanbul–Atatürk
T'way AirlinesDaegu
United AirlinesChicago–O'Hare, Guam, Newark, San Francisco, Singapore (ends 27 October 2017)
Vanilla AirTokyo–Narita
VietJet AirHo Chi Minh City
Vietnam AirlinesHanoi, Ho Chi Minh City
Virgin AtlanticLondon–Heathrow
Virgin AustraliaMelbourne
XiamenAirFuzhou, Quanzhou, Wuyishan, Xiamen

Transportation

Hong Kong is one of the few cities in the world where you can get between the city centre and the airport in less than 30 minutes via the Airport Express. There are also plenty of other cheaper options.

Airport Express

The Airport Express is the quickest and most comfortable way to get to either Hong Kong Station in Central (24 minutes, $100 single/same-day return, $180 return), Tsing Yi Station ($60 single/same-day return, $110 return), or Kowloon Station ($90 single/same-day return, $160 return). Trains run every 10 minutes . All stations have free porters to help you get heavy bags on and off of the train; there is no need to tip. Children aged 3-11 get a 50% discount. If you travel with other people you can get a group discount if you buy your ticket from the staff at the counter. If you take a taxi to reach the airport express, you are entitled to a 50% discount. Tourist travel passes sometimes include a return journey on the Airport Express and some airlines sell duty-free tickets during the flights. A cheap way to get to Central is to take the Airport Express to Tsing Yi, and change to the Tung Chung MTR line, which costs in total $72.5 one-way or $135 return. A free connection from the Airport Express to the MTR is offered if you use the same Octopus Card to change from the Airport Express to the MTR at Central, Kowloon, or Tsing Yi stations. The transfer is free no matter which station you exit the MTR. Free transfers to shuttle buses to area hotels are also provided for users of the airport express.

Tung Chung Line

If you want to save around $70, an alternative way is to take the S1 bus from the airline terminal to the nearby Tung Chung MTR station ($3.50, 15 minutes), where you can transfer to the Tung Chung MTR line to Kowloon ($18, 27 minutes) or Hong Kong ($24, 30 minutes). The Tung Chung line runs the same route as the Airport Express except it terminates at the Tung Chung station and has four additional stops. Note that the MTR system has luggage restrictions and in any case, carrying luggage on the MTR may be cumbersome. This method will take about 45-60 minutes more than the airport express.

Bus

Buses are cheap ($10-$40), more scenic, have longer operating hours but are slower. Depending on where you are going, they may be more convenient than the trains and they run 24 hours (unlike the Airport Express). A complete list of airport buses is available online. There is also an information board at the airport bus terminal. Two companies run buses from the airport: Citybus ('CityFlyer') and Long Win. Buses travel over the scenic Tsing Ma Bridge, the seventh longest suspension bridge in the world. Buses with routes beginning with "A" (Airbus) (cost: $20-40) have free Wi-Fi internet and take a more direct route than buses with routes beginning with the letter "E" (External) (cost: $10-20), which travel via the cargo terminals and airport offices. Buses with routes beginning with "S" (cost: $3-4) are shuttle buses - as noted above, the S1 bus operates bus service to the closest MTR station.

Taxi

Taxis are a relatively expensive option, with a journey from the airport to Central costing $250-350. The taxi area is clearly signposted near the Airport Express and has separate queues next for each taxi colour:

  • Red taxis are for destinations on Hong Kong Island and Kowloon, although they are also allowed to go to the local town of Tung Chung as well as Disneyland on Lantau island. If you are going to Hong Kong Island, asking the driver to driver to use the "Western Harbour Crossing" will avoid congestion, but will result in an additional $50 toll charge.
  • Green taxis are restricted to the New Territories (other than Lantau island)
  • Blue taxis serve Lantau Island only. Useful for getting to quickly getting to local Lantau sights before your flight, although there are not many of them and often there are none waiting at the airport.

The information desk after customs can provide you with an estimate to your hotel and maps to show the driver. See official taxi fare table. Do not take private cars and vans operating as illegal taxis since they are not licensed and in case of accidents, your insurance will not cover you. Generally they are operated by non-Chinese and will be in white or black vans, rather than the ubiquitous blue and red Toyota Crown Comforts. They will approach you inside the airport.

Note that taxi queues are available at both Kowloon and Hong Kong stations, although the queues are very long at weekends.

Ferry

There are no ferry services from the airport to destinations in Hong Kong. However, Turbojet operates a service ($254, 50 minutes) directly to Macau. You can land in Hong Kong and travel directly on to Macau without having to pass through Hong Kong immigration. If you do pass through immigration then the train journey to the Hong Kong ferry terminal will take you about another hour (with a significant connecting walk between trains in Central station), so taking this direct ferry is a great option.


Get around

The airport has two terminals, separated by the MTR station. When arriving at the airport via the Airport Express train, the doors on both sides of the train open. Terminal 1 is on the left and Terminal 2 is on the right. If you alight the train on the wrong side, it will take about five minutes to walk between the terminals. Before arriving at the airport, you should check which terminal your airline uses for check-in.

Terminal 2 is a check-in only facility with no boarding gates. All flights depart from Terminal 1 or the new Midfield Concourse. You can clear security at either T1 or T2. After passing through security at T2, you will proceed to the Automated People Mover (APM) train in the basement, which will carry you to your gate at either Terminal 1 or the Midfield Concourse.

There are more shopping opportunities before security at T2, but its shops close earlier. There are lots of shopping opportunities airside as well.

Terminals

Hong Kong International Airport covers an area of 1,255 hectares (4.85 sq mi). The airport has a total of 90 boarding gates, with 78 jet bridge gates (1–4, 15–36, 40–50, 60–71, 201–219, 501–510) and 12 virtual gates (228–230, 511–513, 520–525) which are used as assembly points for passengers, who are then ferried to the aircraft by apron buses. Of the 66 jet bridges, five (Gates 15,23,60,62,64) are capable of handling the Airbus A380, the current users of which are Singapore Airlines, Emirates, Qantas, British Airways, Asiana Airlines, Thai Airways, Air France and Lufthansa. Previous users were Korean Air, Malaysia Airlines, and China Southern Airlines.

Terminal 1

Terminal 1 of the HKIA, with an area measuring 570,000 square metres (6,100,000 sq ft), is the third largest airport passenger terminal building in the world, after Dubai International Airport Terminal 3 and Beijing Capital International Airport Terminal 3.

At its opening, Terminal 1 was the largest airport passenger terminal building, with a total gross floor area of 531,000 square metres (5,720,000 sq ft). It briefly conceded the status to Bangkok's Suvarnabhumi Airport (563,000 m2 (6,060,000 sq ft)) when the latter opened on 15 September 2006, but reclaimed the title when the East Hall was expanded, bringing the total area to its current size of 570,000 square metres (6,100,000 sq ft). (The East Hall expansion, designed by architecture firm Aedas, included a 39,000-square-metre (420,000 sq ft) expansion to SkyMart, a shopping mall). Terminal 1's title as the world's largest was surrendered to Beijing Capital International Airport Terminal 3 on 29 February 2008.

Terminal 2

Terminal 2 with an area measuring 140,000 m2 (1,500,000 sq ft), together with the SkyPlaza, opened on 28 February 2007 along with the opening of the Airport Station's Platform 3. It is only a check-in and processing facility for departing passengers with no gates or arrival facilities (passengers are transported underground to gates at Terminal 1). So far most low-cost carriers and some full-service carriers have relocated their check-in operations to T2. The SkyPlaza is situated within Terminal 2. Architecture firm Aedas and Skidmore, Owings and Merrill designed Terminal 2 and the SkyPlaza.

North Satellite Concourse

In 2007, HKIA began the construction of a two-storey North Satellite Concourse (NSC), which opened in December 2009. This concourse was designed for narrow-body aircraft and is equipped with 10 jet bridges. The concourse has a floor area of 20,000 square metres (220,000 sq ft) and will be able to serve more than five million passengers annually. There is a shuttle bus service between the NSC and Terminal 1 every four minutes. The North Satellite Concourse was built so the airport could accommodate at least 90 percent of its passengers by aerobridges. It has two levels (one for departures and one for arrivals). Architecture firm Aedas designed North Satellite Concourse

Midfield Concourse

On 25 January 2011, Airport Authority Hong Kong (AA) unveiled phase 1 of its midfield development project which is targeted for completion by the end of 2015. The midfield area is located to the west of Terminal 1 and between the two existing runways. It is the last piece of land on the airport island available for large-scale development. This will include 20 aircraft parking stands, three of these will be wide enough to serve the Airbus A380 and cater for an additional 10 million passengers annually. Passengers will reach the concourse through an extension of the underground automated people mover. A Joint Venture of Mott MacDonald and Arup led the design of the project, supported by a range of consultants including Architecture firm Aedas. The Concourse began operations on 28 December 2015, and the first flight that used it was the HX658 operated by the Hong Kong Airlines flying from Hong Kong to Okinawa. On 31 March 2016, the Concourse was officially inaugurated in a ceremony marking its full commissioning.

The current airlines using Midfield Concourse are Hong Kong Airlines, HK Express, AirAsia Group (AirAsia, Philippines AirAsia and Thai AirAsia), Cebu Pacific, Peach, Vanilla Air, Jet Airways, Turkish Airlines, S7 Airlines, Shenzhen Airlines, Sichuan Airlines, Juneyao Airlines, Spring Airlines, Bangkok Airways, Jetstar Group (Jetstar Japan, Jetstar Pacific and Jetstar Asia), Tigerair, Royal Brunei Airlines, SriLankan Airlines, Jin Air, Nepal Airlines, Aurora, Fiji Airways, Palau Pacific Airways operated by Air Explore, Lufthansa, Malindo Air, Myanmar National Airlines, Eastar Jet, Malaysia Airlines, Mega Maldives, Jeju Air, MIAT Mongolian Airlines and Austrian Airlines.

Other buildings

Cathay Pacific City, the head office of Cathay Pacific, is located on the airport property.Cathay Dragon House (港龍大厦), the head office of Cathay Dragon, is also on the airport property. The head office of Air Hong Kong, as of 2004, is located on the fourth floor of the South Tower of Cathay Pacific City.

The Civil Aviation Department has its headquarters at Hong Kong International Airport.

The head office of Hong Kong Airlines was previously on Level 2 of the CNAC House (中航大廈, Mandarin: Zhōngháng Dàshà, Cantonese: jung1 hong4 daai6 ha6) at HKIA.

Accommodation & Hotels

There are three hotels in the immediate vicinity of the airport. Via the Airport Express train, you can access more hotels in central Hong Kong very quickly.

  • Regal Airport Hotel (富豪機場酒店), No. 9 Cheong Tat Road,  +852 2286 8888. Connected to the terminal building via an enclosed footbridge. With 1,171 guestrooms, this hotel was the largest in Hong Kong when it opened in 1999. It also hosts a large conference centre, indoor and outdoor swimming pools, restaurants, and bars.

 

  • Hong Kong SkyCity Marriott (香港天際萬豪酒店), No. 1 Sky City Road East+852 3969 1888. Located beside AsiaWorld-Expo, an exhibition centre on the airport island. A complimentary shuttle service runs between the airport and hotel. Alternately you can take a taxi (HK$22), or travel one stop on the Airport Express (HK$5, two minutes) to AsiaWorld-Expo Station and then walk 200-300 metres. This hotel has 658 rooms and features five restaurants, a coffee shop, a bar, a spa, and a fitness centre that includes an indoor swimming pool.

 

  • Novotel Citygate (諾富特東薈城酒店), No. 51 Man Tung Road+852 3602 8888. Located in Tung Chung New Town, this hotel offers a complimentary shuttle service that runs at 15 minute intervals. The hotel is also a 10-minute taxi ride away, or you can also take franchised bus route S1(HK$3.5) from the airport bus station to the terminus at Tung Chung Railway Station and then walk through the Citygate shopping centre, to which the hotel is attached.

Coffee & Restaurants

Hong Kong International Airport is known for housing a number of renowned eateries, some of them of Michelin quality. Virtually all of them, however, are landside. There are restaurants airside as well, but most of them fast food parlors such as McDonalds.

There are drinking water fountains in the departures area. A few of these are machines that offer a choice of cold, warm or boiling water.

  • Ho Hung Kee (何洪記粥面專家), Arrivals Hall, Arrivals Level (L5), Terminal 1 (Non-restricted area/landside),  +852 2323 6690, e-mail: [email protected] 6AM - 12AM. A branch of the famous Ho Hung Kee restaurant in Causeway Bay, this eatery was awarded one Michelin star in 2010. The place is most prized for its noodles, especially for its beef chow foon and wonton noodles, but also offers an extraordinary selection of Cantonese food in general. If you arrive at Terminal 1, Ho Hung Kee is strongly recommended. HK$51 - HK$100.
  • Hung's Delicacies (阿鴻小吃), Coach Station, Arrivals Level (L3), Terminal 2 (Non-restricted area/landside),  +852 3197 9332, e-mail: [email protected] 7AM - 10PM. Hung's Delicacies, another Michelin one-star eatery at HKIA, is known for its exquisite but moderately priced Teochow and Cantonese food, especially for spiced marinated goose, strained goose, and braised vegetables. If you arrive at Terminal 2, you cannot miss Hung's Delicacies.
  • Crystal Jade La Mian Xiao Long Bao (翡翠拉面小籠包), Arrivals Hall, Arrivals Level (L5), Terminal 1 (Non-restricted area/landside),  +852 2261 0553, e-mail: [email protected] 6:30AM - 12AM. Crystal Jade is a chain Shanghai restaurant that has been, at one point, included in the Michelin Guide for Hong Kong and Macau, although without receiving a star. The place offers a variety of Shanghainese foods, but is most famous for its Xiao Long Bao (juicy pork dumplings) and noodles. If you need a break from Cantonese food, you may give this place a try. HK$101 - HK$200.
  • Yung Kee (鏞記), Food Court near Gate 40-80, Departures Level (L6), Terminal 1 (Restricted area/airside),  +852 2261 0593, e-mail: [email protected] 11AM - 11PM. An outlet of the once Michelin one-starred restaurant Yung Kee in Central, the place is prized for its charcoal-roasted goose and Cantonese double-stewed soups. However, besides its goose, Yung Kee is also well known for preserving traditional and authentic Cantonese flavors. If you need to eat airside, Yung Kee should be your top priority.

Shopping

Hong Kong has no duty on most goods besides alcohol, therefore the concept of duty free in the airport itself is rather meaningless. Nevertheless there is the usual selection luxury brands on the air side, as well as opportunities for last minute souvenirs such as Chinese cookies and a large Disney store.

If you need to kill some time before checking in, then there are a variety of shops in and around the Terminal 2 check-in desks. Shops dedicated to toys, electronics and Hong Kong specialties can be found.

Internet, Comunication

  • Internet terminals: The airport has a total of 100 desktop computers offering free internet access. Most of these are located at 36 different locations, airside, at the Departures Level of Terminal 1 as well as the Midfield Concourse. There are also six computers at the Departures Level of the North Satellite Concourse.
  • Post office: There is an efficient post office in the airport, providing boxes, wrapping material, scissors, and tape. Mailing items is sometimes cheaper and easier than paying airline baggage fees.
  • Telephones: There are more than than 150 pay phones and courtesy phones at the airport.
  • WiFi: There is a free Wi-Fi facility (after accepting terms and conditions) and a hotline (2188 7799). The WiFi is throughout the air-side areas and has a fast connection speed. The WiFi SSID is "#HKAirport Free WiFi". There are also free Internet terminals, but as of August 2013 they can be faulty and slow and the browsers do not work properly with some websites.

Things to know

Services at Hong Kong International Airport are generally far better, or at least on par, with those at other major international airports. If you need help, visit one of the 11 customer service centres, approach an Airport Ambassador, or pick up one of the 220 courtesy phones located throughout the terminal.

  • Baggage packing: Both Terminals 1 and 2 have a fast and efficient service to wrap up your baggage in cardboard or clingfilm and strap it up. Very useful if your airline restricts the items of baggage you can check in. A typical boxing costs around HK$230.
  • Chemist: There are two 'Mannings' stores airside in the airport, each of which stock medicine, baby milk powder and chocolate. If you need any of these then one store is near the North immigration gate, and the other is next to Gate 60.
  • Clinic: The Airport Medical Centre is a privately-run facility open 24 hours. It is located in the non-restricted area of Terminal 1.
  • Hospital: In case of emergency, dial 999. The nearest hospital to the airport is the North Lantau Hospital, opened in 2013, in nearby Tung Chung New Town. It is a modern public hospital with a 24-hour accident and emergency centre. Hospitals offer bilingual (Chinese and English) service, while the Hospital Authority also offers an interpretation service for other languages on demand.
  • Left luggage: There is a manned left luggage facility in the arrival hall, perfect for securely storing your luggage at the airport, for around $55–$80 per day (depending on duration). It is open from 6am to 1am. There is another left luggage facility close to the bus station between Terminals 1 and 2.
  • Lost property: The Airport Lost and Found office is located at Shop 88, Level 5, Terminal 2. It is open from 7:00 to midnight.
  • Nursing rooms: The airport has 39 nursing rooms equipped with changing and feeding facilities.
  • Police: In case of emergency, dial 999. For non-emergency reports, call the Airport Police Station directly on 3661 2000 or visit one of the airport's two Police Reporting Centres, located in the Check-in Hall of Terminal 1 and the Coach Station in Terminal 2 respectively.
  • Prayer rooms: There are prayer rooms in the departures area. These are completely devoid of any religious symbols, and can appear clinically bland.
  • Smoking: Smoking in the airport is prohibited by law, except for in the smoking lounges in the restricted area of Terminal 1. At busy times you may have to wait to get in.

Entertainment

Hong Kong Airport has an impressive IMAX cinema in Terminal 2 (land side). This is a great way to spend a couple of hours waiting for a flight. 3D glasses are provided for free. IMAX 3D films cost around HKD $120.

Lounges

  • Cathay Pacific has 5 lounges spread around the airport. 'The Bridge' lounge in the centre is the largest and offers showers and barista coffee. Generally lounges open at 05:30
  • Korean Air has a tiny lounge with seating and basic food and drinks. It does not have any shower or bathroom facilities.
  • Qantas/BA has a large lounge with showers, food, internet terminals and plenty of drink.

Safety and security

All departing passengers are required to have both their boarding pass and travel document ready for inspection by airport security personnel upon entering the Departures Immigration Hall.

Enhanced security measures are also in place at the airport. To avoid unnecessary delays, make sure you do not pack any “restricted articles” in your hand baggage or carry it on person. If in doubt, please review the list of restricted articles.

Dangerous goods, such as flammable liquids, corrosives substances, gas cylinders, are posing a risk to the safety of the aircraft and are not allowed on board, either as checked or hand baggage. Please refer to the list of dangerous goods for general information, or ask your airline for details.

Security controls on the carriage of liquids, aerosols and gels (LAGs) in hand baggage by departing passengers are now in force at HKIA. In line with the recommendations of the International Civil Aviation Organization (ICAO), the security restrictions for carriage of LAGs are:

  • All LAG items carried in hand baggage must be stored in containers of capacity not exceeding 100ml each. Containers larger than 100ml will not be accepted, even if they are partially filled;
  • Containers must be placed in a transparent re-sealable plastic bag with a capacity of one litre or less, which must close completely;
  • The plastic bag must be presented separately from other hand baggage for inspection at the security point. Only one transparent plastic bag per passenger is permitted;
  • Exemptions may be made for medications, baby milk / food and special dietary requirements, subject to verification.
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